Agreement to these terms
These Terms of Service govern your use of this website and the production services provided by Raised Media Company LLC ("Raised Media Co.," "we," "us," or "our"). By using this site, requesting a quote, or engaging us for a project, you agree to these terms. If you're agreeing on behalf of a company, you confirm you have the authority to do so.
Every project is also covered by a separate written proposal or production agreement. Where that signed document and these terms conflict, the signed document controls.
Our services
Raised Media Co. provides video production, commercial photography, livestreaming, post-production, and related creative services. The exact scope, deliverables, and timeline for your project are defined in your proposal. Anything outside that agreed scope is considered a new request and may affect cost and schedule.
Our commitment on AI
We do not use generative AI to create the work we deliver. The video and photography we produce are made by real people, with real cameras, on real sets. We do not generate, replace, or fabricate footage, images, or people with AI, and we're proud to keep it that way.
The only place AI shows up in our process is inside professional editing and post-production tools, where built-in features (such as transcription, masking, noise reduction, or other technical tasks) help us work faster behind the scenes. These speed up the craft. They never create the creative content itself.
If a project ever calls for AI-generated imagery or footage, we'll only produce it at your explicit, written request and with your approval. Our default, and our strong preference, is work made entirely by humans.
Quotes, estimates & deposits
Quotes and estimates are based on the information you provide and are valid for 30 days unless stated otherwise. A project is only confirmed once you approve the proposal and we receive the required deposit.
We do not hold dates, reserve crew, or begin work until a deposit is confirmed. Deposits reserve our time and cover early project costs, and are non-refundable except as described in the Scheduling section.
Payment terms
Unless your proposal says otherwise, standard payment terms are:
- 50% deposit to confirm the project and reserve your dates.
- 50% upon delivery, billed net 15 from the delivery date.
Final files are delivered once the project is complete; release of full-resolution final deliverables may be contingent on receipt of final payment.
- Invoices are sent electronically and may be paid by the methods listed on the invoice.
- Late balances may accrue a reasonable late fee and pause active work until resolved.
- Quoted totals are all-in for the agreed scope. Added scope is quoted and approved before the additional work begins.
Revisions & approvals
We don't cap your project with a rigid round count. We revise until the work is right, as long as the changes stay within the scope we agreed on. Refining the edit, the color, the pacing, the sound, the small details: that's the job, and it's already included.
What we treat as new scope is a change in direction, not a refinement: new concepts, reshoots, or a different creative approach than the one we agreed on. If a request crosses that line, we'll flag it and talk it through before any additional cost, never after.
Feedback works best consolidated into clear rounds and shared within the timeframe noted in your proposal, so we can keep your timeline on track.
Scheduling, cancellations & rescheduling
- Rescheduling: we'll always try to accommodate a date change. Requests made close to a confirmed shoot date may incur costs already committed to crew, gear, or vendors.
- Cancellation: deposits are non-refundable. If you cancel after work has begun, you're responsible for work completed and any non-recoverable costs incurred up to that point.
- No-shows and same-day cancellations may be billed at the full project rate.
Ownership & usage rights
Once your project is paid in full, you receive the agreed final deliverables along with the usage rights described in your proposal, typically full commercial usage rights to the delivered content.
- Unless otherwise agreed in writing, Raised Media Co. retains ownership of raw footage, project files, and outtakes. Raw footage can be licensed or purchased separately.
- We retain the right to display delivered work in our portfolio, reel, website, and social channels unless your proposal specifies the work is confidential.
- You are responsible for securing any third-party rights (music, talent, locations, trademarks) not expressly included in your scope.
Client responsibilities & content
You agree to provide timely access, approvals, information, and any materials needed to complete the project. Any content you provide (logos, products, footage, copy) must be yours to use, and you're responsible for ensuring it doesn't infringe on anyone's rights. Delays in access or approvals may affect the timeline and cost.
Confidentiality
We treat non-public information you share with us as confidential and use it only to deliver your project. If your work requires it, we're glad to sign a mutual NDA. We also work regularly in regulated environments (for example, healthcare and finance) and will honor reasonable compliance and privacy requirements agreed in writing.
Travel & expenses
For projects outside the New York City metro area, reasonable travel and related expenses (transport, lodging, per diem) are either included in your quote or billed at cost, as stated in your proposal. We confirm travel scope with you before booking.
Limitation of liability
We bring professional gear, backups, and experience to every project, but no production is without risk. To the fullest extent permitted by law, Raised Media Co.'s total liability for any claim related to a project is limited to the amount you paid us for that project. We are not liable for indirect, incidental, or consequential damages, or for losses caused by events outside our reasonable control.
Force majeure
Neither party is responsible for failure or delay caused by events beyond reasonable control, including weather, illness, equipment failure, venue issues, strikes, or acts of government. If something like this happens, we'll work with you in good faith to reschedule or adjust the project.
Governing law
These terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Any dispute will be handled in the state or federal courts located in New York, and both parties consent to that jurisdiction.
Changes to these terms
We may update these terms from time to time. The current version is always posted here with its "last updated" date. Continued use of the site or our services after changes means you accept the updated terms.
Contact
Questions about these terms? Reach us anytime.
Raised Media Company LLC
New York, New York
hello@raisedmediaco.com · (929) 420-1463
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